Tuesday, January 11, 2005

The power of communication



Word of mouth has long been a method of communication which many people like - it's personal and direct. In the Information Age we have electronic word of mouth: a message, if it strikes the right chord, may ripple outwards, forwarded on and on. That certainly seems to be the case here as other people around the planet, from around the UK, Europe, America, Canada, Australia and others have been commenting (mostly in a supportive way, thank you).



My blog was something I ran for fun, for therapeutic value and because I enjoyed the fact I entertained some friends with it and made new friends via it. Small-scale and mostly read by friends and friends of friends and the occasional person who would come across it somehow - just another (darkly humorous) blog among many tens of thousands around the globe. Now it is being discussed for good or ill by a large number of people around the world - other bloggers, fellow booksellers (in and out of my former company), publishers, fellow reviewers and writers and even journalists.



Neil Gaiman has just discussed it on his journal - very nice to see he remembers me and the enjoyable events we've held together in Waterstone's in Edinburgh (the very first one in our windowless basement, full to capacity, just after Neverwhere came out, years back when I still had hair. For the second one in a nice, Georgian restaurant I had to make up the fliers myself - another piece of promotion I undertook myself for a company event to make sure it went well and readers knew of it).



Jo Best has written a fine article on the online journal Silicon.Com here and Tim Richardson of online IT journal The Register has posted another article here. Martin Waller has written a short article on the City desk of the Times (thanks to Olly for the direct link and also for pointing out Jo Best's article is also here on CNET). I've had some more enquiries this afternoon and will keep you all posted. I'd like to add, for the benefit of anyone who thinks I am just trying to extract some sort of vengeance that this could all have been avoided easily and that I am mostly being approached by journalists who have read of this on another blog or Boing Boing or in one case I was told the reporter heard of it via a writer who brought it to his attention, so I'm not muck-raking or mud-slinging here - people seem to want to know about what has happened.



It is good to see how many people, many of whom I have never met or heard from before, are offering me their best wishes and sharing their outrage. Right now I'm getting ready for a trip to the Job Centre for my interview, searching every site I can online for work and desperately hoping to sort something out before I hit a financial black hole (oddly enough I really didn't plan out my finances, such as they are - bookselling, like retail, not being a big pay industry - around losing a job after eleven years at the start of the New Year. Bizarre Kafka-esque black comedy notions are running through my head and the timing, being suspended right before Xmas, adds an almost Dickensian flavour to the proceedings.



When I think on what may happen if I don't get work quickly I feel physically sick with worry - the many offers of support so many of you have extended to me, along with the help and love of friends and family who have been wonderful throughout keeps picking me up when the black waves of despair break upon my shores. The late, great Douglas Adams once said you should always know where your towel is - if I may extend the earlier metaphor, my friends and loved ones have picked me up and towelled me down.

28 comments:

  1. Heres a direct link to the times article:

    http://www.timesonline.co.uk/printFriendly/0,,1-37-1434739,00.html

    Also, you're on cnet:

    http://news.com.com/U.K.+bookseller+fires+employee+over+blog/2100-1026_3-5519477.html

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  2. I'm surprised you aren't making a claim for unfair dismissal to the Employment Tribunal- eleven years employment, no warnings, then summary dismissal for something most employers would either warn you for or move you to another shop. Have you not got access to an employment solicitor or the CAB? I'd be amazed if Waterstone's didn't settle a claim if you made one.

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  3. As the previous comment said -- you should get yourself to an employment tribunal ASAP. Big companies often play fast-and-loose with employment law and rely on people not knowing their rights to get away with it.

    I've had conversations with previous bosses where they've commented how DIFFICULT it was to sack someone - they had to provide written evidence of warnings given etc.

    I'm convinced you would win a case for unfair dismissal.

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  4. I live in southern england and know bugger all about the layout of edinburgh, do they have an ottokars? Lets face it you have an arsenal of authours you could use as a refference, not to mention what is likely to be serious publicity, you might want to apply to a more seniour position there. just a thought.

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  5. You were clearly denied a "fair hearing" under Article six of the European Convention on Human Rights, not to mention a number of other violations thereof.

    Get thee to a Tribunal young man, and don't settle for less than three years' salary.

    Good luck.

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  6. As a former law student, bookseller and (at present) rep, I echo the suggestions above regarding employment tribunals... It's open to question as to whether your actions were grounds for dismissal and I'd certainly argue they weren't; it certainly seems, from your decription of events, that Waterstones didn't follow proper procedures. Get yourself a solicitor - they really don't have to get way with it!

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  7. I am sadned to hear about your plight and my thoughts and preayers are with you.

    I agree with the others here you have grounds for a tribunal me thinks.

    As to might part all I can say is that I think this stinks and whilst my custom to the chain you worked for is only small and I'm sure they will not care about it but it will most certainly not be going there anymore and I will activly encourge others I know to do the same, time to check out Borders.

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  8. I shall not be purchasing my books at Waterstones until this matter is resolved to your satisfaction. I shall be encouraging my friends and relatives to do the same.

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  9. Greetings,

    I added a link to your blog from my book-news blog: www.rarebooknews.com

    Good luck.
    Lee Jay Stoltzfus
    Lititz, Pennsylvania, U.S.A.

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  10. I agree with what the people above said. Get yourself to a tribunal. It sounds like Waterstones or rather the manager more likely, had something against you so decided to use whatever he could to fire you. Totally unfair and uncalled for. God it's hard enough trying to fire useless people because of the "procedures"...and then they go and get rid of you who I get the impression is farrrrr from useless.

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  11. sorry to hear of your troubles, rest assured i will no longer patronise the W place and i will make sure that my friends and collegues are aware of this travisty.
    may lady luck and good fortune be your travelling companions my friend .

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  12. I have just read about your plight in the Guardian. I think it;s appalling that a company can make rules up like this as they go along. I will be writing to Waterstones in support of you. It's outrageous and a very worrying suppression of the very free speech that a bookshop is supposed to promote.

    Cliff

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  13. Nothing much to add really, except I have tremendous sympathy for you and have highlighted your plight on my own blog. I have suggested on there that all bloggers, everyone, in fact, should boycott Waterstones, I certainly won't be buying anything from them again.

    With all the publicity, something good might come of it.

    Good luck and good health

    Pete.

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  14. came here through the guardian's newsblog. fascinated by it all. very best of luck to you.

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  15. Hi, just to add my comments to the others. I'm boycotting Waterstones and intend to write to them to let them know this. I think you've been treated very unfairly. Good luck, and hope you find a job where you are treated with a bit more respect and a degree of privacy !

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  16. This is really a shocker, and I hope it all rebounds badly on your former employer. Meanwhile I`m sure you have a case for wrongful dismissal - you should push it!

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  17. Soldier on matey. The story has spread so fast and so far that those "nice-book-related-people" can't afford to make themselves look any worse.
    Best of luck!!

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  18. Soldier on matey. The story has spread so fast and so far that those "nice-book-related-people" can't afford to make themselves look any worse.
    Best of luck!!

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  19. Sent here by the Guardian Newsblog.............In line with many of the other correspondents, I too will be boycotting Waterstones over the most appalling way the company has treated you.

    I wish you well in the future and am certain that you will soon be employed once again.

    A word of caution though. Should you consider taking your previous employer to an Industrial Tribunual (and I hope that you do), you will need to commence proceedings within three months of your termination of employment. Good luck!

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  20. I just read about you in the Guardian. Apart from you being left without a job, the whole story is hilariously ironic. Waterstone's tried to silence one fairly minor blog with fairly minor criticisms, and now there's a half-page article in a national newspaper criticising them. They won't get away with it: the whole web community seems to be on your side. Best of luck.

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  21. Hi Joe

    I saw your story on the BBC News website. I am appalled that you have been treated in this way and really hope you can prevail against this corporate machismo. I hope you have good representation (I am sure you have been offered it) and you cando something to slap down the thought police at Waterstones. I am a regular customer, not in Edinburgh but in Plymouth and will no-longer be shopping there. I would call on others to do likewise.

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  22. Hello Joe,

    I came to the site through the BBC news article, and spent some time reviewing your blog. I also read the Guardian article. I'm dismayed at what has happened to you and very dissapointed in your former employeer. I can only hope that this all works out well for you in the end. I will be watching with interest to see how this develops.

    Mark from Bristol

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  23. totally bonkers whats wrong with sandals
    and what colour does this manager paint his toenails

    seriously tho
    heard you on radio 5 live

    nearly choked on my tea

    no warning just given the sack

    mm tribunal should be interestin

    its not good pr for w*********s is it

    best of luck m8
    :-)

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  24. Unbelievable. Thoughts are with you at this time, and hope you get a tribunal sorted as soon as possible. It's nice to see Watermellon's have absolutely no management clue what-so-ever, and I look forward to:

    a) them going bust; or
    b) giving you your job back; or
    c) lots of money in compensation.

    Harsh but fair.

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  25. Christ.

    A friend of mine just linked to this from his Live Journal. I work for Borders in the UK and thought we were by far the worst of the book chains to work for, but it seems our esteemed colleagues Waterstones are putting in a fair bid to be rivals in the Employers from Hell category!

    Our store has a turnover of one staff member quitting or being fired every ten days since it opened. We work long hours for terrible money (£11,100 a year) and never get weekends off. No bonus for Christmas, forced to work Bank Holidays, never ever getting two days off together. Meanwhile, the company promotes itself as a fabulous & groovy (even slightly left-wing and 'alternative') place to shop. A bookshop filled with employees who work there because they love, and generally know a great deal about, books. They treat us like children in a Primary school and make you smile on the shop floor so it looks like you're all deliriously happy to be working there & the customers never get to know. Meanwhile, the bullying, unfair dismissals and BLATANT disregard for emplyment law go on and on and nothing matters except the huge profits.

    You know all this, so I wont rattle on at the length I would like to about this subject. ;)

    I'd just like to say that you have my greatest sympathy and I wish you better luck choosing an employer in the future. Also; let this be a salient lesson for those of you reading this who believe, as numerous customers tell me every single day, that "it must be so lovely working in a bookshop."

    Meet the employees on their 10 minute break and ask them, then, what they *really* think about working there. You may find yourself seeking out the smaller, independent bookshops after all.

    Take care & get thee to USDAW if you haven't already. I'm a member and constantly badger all the Book Sellers at Borders to join. I don't hold out much faith that you'll be able to bring Waterstones to their knees, but at the very least you'll have been able to say you tried to stand up to their bully-boy tactics and complete disregard for your intellectual property.

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  26. Page 51 of this week's "Bookseller" is a full page, full colour recruitment ad for Ottakar's - "looking for ambitious, enthusiastic booksellers to join us as Assistant Managers, Managers-in-Waiting and Store Managers" (e-mail vacancies@ottakars.co.uk, or CV to Debbie Orcheston-Findlay, Ottakar's plc, Brewery House, 36 Milford Street, Salisbury SP1 2AP.) Closing date for applications = 28th January 2005.

    Go for it - I don't think many other applicants would be able to cite testimonials from Charles Stross, Neil Gaiman and Ken MacLeod...

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  27. I work in George Street in Edinburgh and was planning my monthly trip to Waterstones to get some books for the commute. Tommorrow, I'm going to ask for the manager at George Street and tell him that his company has lost my business for good. Its Amazon or Ottakars from now on.
    Good luck on finding a new job.

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  28. Hey Joe, after all the coverage you've been getting, I can't help but picture an exasperated series of evil bosses in the waterstones hierarchy ripping their collective hair out over this one. Unless they're looking to commit PR suicide, there's no way they're going to sack you. They'll be on bended knee within days. So the only decision you're facing is this: do I give it to them in the face, or do I turn them around and let 'em have it doggy-style.
    Oh how I wish I was in your position ;-)
    Best of luck
    Ken

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