Lack of information
Road work signs have sprung up on the main road near me in the last week announcing that a chunk of this very busy road would be closed from Monday for quite some time for major repairs. Since this is one of the main routes for this side of the city I assumed this could have a major effect on the bus service. The sort of major effect that would mean the local bus company would put up some information on the affected stop to say, sorry, you can't get a bus from here, you must head over several streets to this point to meet the diverted services. You'd think that. But not, Lothian Regional Transport never bothered their arse and even this morning there were folk standing at stops where no bus was going to come, not a single sign to be seen to tell them there was no service. If you went to their website then dug around in the news section you can find out this information; fine for me, but I am guessing not every single passenger who uses this busy route was able to do this, or even knew to do it - and they shouldn't have to since it should be posted on the bus stops taken out of service during the work. Piss poor customer care.
Did you give the council a rocket? Even if you did they probably ignored you. This kind of thing doesn't only happen in Lothian, but also here in Spain. What's worse here is they sometimes tell you there is a diversion and will give you the first sign, but after that you're on your own. And the road maps are crap so you can't rely on them to find your way.
ReplyDeleteI did email the bus company, which is half owned by the council - they replied that they did put up signs several days ago in all affected bus stops, but would check to see if they were still there. Can honestly say I never spotted any sign, I had to check their website and since others were standing waiting vainly for a bus on Monday I know it wasn't just me being daft and missing it. If there is one there then it isn't very visible, which rather defeats the purpose.
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